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FAQs

How do I search the products?

You can search the product by spelling the name or by product code in the search bar in the top corner of the site Home page.

 

Gifting a Sari?

We do gift wrap the products on request and add a personalized note in case you are purchasing to gift someone special. You have the option of entering a different shipping address when you are closing the purchase. Mention it is a gift at the time of payment and include your personalized greeting.

 

What are the material contents of the product?

Maheshwari sarees are most commonly silk cotton sarees, with kora silk warp and cotton weft. However, we may also have other varieties on the site such as pure silks, tissue, organza or pure cotton muls. Read product descriptions to know the contents of a particular product. 

 

How is the drape and fabric of silk cotton Maheshwari? Is it too Stiff?

Maheshwari has different drape than silk or cotton saris. It does not require starching like cotton, but are airy, lightweight, slightly crisp not stiff at all. Neither it fluffs up like organdy or organza. It’s a very easy breezy and graceful drape for wearer of all ages. It has a subtle sheen from kora silk used in warp which makes it occasional wear when combined with zari (metallic thread).

 

How do I take care of my Maheshwari sari? And what different types are available?

Visit our upcoming blog for details on types of silk cotton Maheshwaris we have to offer and tips on taking care.

 

Does sari come with the blouse pc?

All our saris comes with a 70 cms blouse fabric attached to the inside end of the sari, wether contrasting or same as sari color in running.

 

I saw a sari on your Instagram page, but its not available to buy on site?

Send us an inquiry on customercare@ecoloom.co . It could be in the process of upload or making. We would reply to you about the current status of sari and its availability.

 

Do you ship to Worldwide?

Yes, we provide worldwide shipping apart from shipping locally in India. We frequently ship to countries outside India that are covered by FedEx and DHL courier services.

 

What are shipping charges for International couriers?

Shipping for saris for shipments out of India will be charged at Rs.1500 per sari. In the case of blouses shipped along with sarees , it remains same upto 2 additional blouses.

Shipping for Stoles & Dupattas will be Rs. 1500 per parcel, for upto to 4 stoles or dupattas. Any customs, duties and local taxes will need to be borne by the respective customer or receiver of the pieces.

 

What are all the modes of payment available to me?

Our payment gateway accepts credit cards (MasterCard and Visa), Indian debit cards, internet banking transactions (Indian banks).

If you'd like to pay via PayPal, please write to customercare@ecoloom.co with product details. We will send you a PayPal invoice, against which you can make the payment.

If you prefer paying via local cheques/pay orders/demand drafts you're welcome to do so by sending it to our address. We will process your order as soon as we realize the payment. Please send your cheques/pay orders/demand drafts to:
Ecru And Bay Trading Pvt. Ltd.
259, Sector 31
Gurgaon, India-122001

 

Are the prices on the website inclusive or exclusive of taxes?

All prices listed on our site are inclusive of all charges that you need to pay.

 

How can I track shipping of purchased products?

We ship all our products through the FedEx or Blue dart, one of the most reliable parcel services in the country. Shipping timelines vary on the basis of location and product as mentioned in Shipping Policy. As soon as the products are dispatched, we will send you an email to update you with the respective tracking number so you are always informed of the status.

Track domestic couriers at: https://www.bluedart.com/tracking

Track international couriers at: https://www.fedex.com/tracking

 

How long does it take to receive the product after placing the order?

Shipping timelines vary from location to location. In most cases you should receive the package within 1 week of placing the order. Non-metro and remote locations sometime takes longer by 2-3 days.